Payment and Cancellation Terms and Conditions for NatureLed
Please read these Terms and Conditions carefully before booking any hiking trip or service with NatureLed ("we," "us," or "our"). By booking a trip with us, you agree to be bound by these Terms and Conditions.
1. Booking and Confirmation
1.1. Booking Request: All bookings are subject to availability. A booking request can be made via our website, email, or phone.
1.2. Deposit: A deposit is required at the time of booking to secure your reservation for a custom hike. The exact deposit amount will be communicated to you during the booking process.
Scheduled hikes need to be paid in full during the booking process.
1.3. Confirmation: Your booking is confirmed only upon receipt of the deposit or payment and our written confirmation (email or otherwise). We reserve the right to decline any booking request.
2. Payment
2.1. Balance Payment: The remaining balance of the trip cost is due 10 days prior to the trip date. If the booking is made less than 10 days before departure, the full payment is due at the time of booking.
2.2. Failure to Pay: If the balance is not paid by the due date, we reserve the right to cancel your booking and retain the deposit.
2.3. Pricing: All prices are quoted in EUR and are subject to change without prior notice until a booking is confirmed.
3. Cancellations and Refunds
3.1.1 Cancellation by You on scheduled hikes:
* Up to 2 days before the date booked: Loss of deposit.
* 24 hours and less before the date booked: 100% of the total trip cost is forfeited.
3.1.2 Cancellation by You on custom bookings:
*10-8 days before the date booked: 25% of total trip
*3-7 days before the date booked: 50% of total trip
* 2 days and less before the date booked: 100% of the total trip cost is forfeited.
* All cancellations must be made in writing (email is acceptable).
3.2. Cancellation by Us:
* We reserve the right to cancel a trip due to unforeseen circumstances, including but not limited to, insufficient bookings, adverse weather conditions, natural disasters, political instability, or other force majeure events.
* If we cancel a trip, you will be offered an alternative trip of similar value or a full refund of all payments made to us. We are not responsible for any incidental expenses you may have incurred as a result of your booking, such as flights, accommodation, etc.
Booking and Payment
• To book a place on one of our hikes, full payment is required at the time of booking. You will be sent payment details in your offer email.
• An confirmation will be sent once your hike is confirmed, which serves as your contract with NatureLed.
Modification or Cancellation by Us
• NatureLed endeavours to facilitate all hikes as advertised. However, we reserve the right to modify or cancel any hike due to unforeseen circumstances or a lack of minimum participants as advertised on our webpage www.natureled.ie.
• In the event of cancellation by us, you will receive a full refund of all monies paid. However, we will not be liable for additional costs you may have incurred in preparation for the day hike.
• If cancellation or modifications are made due to “force majeure” events (e.g., severe weather, political unrest, natural disasters), a refund for your payment will be offered.
• Where possible, NatureLed will try to find an alternative date for the hike.